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Recently, I was honored to be given a "Golden Llama Award" by Dr. Rob at Musings of a Distractable Mind. Golden Llamas are awarded because...well, um...just because. I was surprised and delighted to be recognized.
“If you have that particular fire in your head (to paraphrase Yeats), it’s going to play practical havoc with your life. It’s going to require a lot of the emotional energy that you might be giving to other people, it’s going to afflict you at odd and unpredictable times, and it’s going to afford no compensation except for the sweet relief you feel when, as a poem finds its form, that fire goes out. What a relief that is, though, and how close to the very center of being itself you can feel at that moment.”
How we spend our days is, of course, how we spend our lives.
-Annie Dillard
I spend hours and hours each week waiting.
I wait for computers to boot up. I wait for computer screens to load. I wait for programs to ask for and accept my user name and password for the umpteenth time so I can view a CT scan and then re-enter a different user name and password to retrieve the patient's phone number. I stay near phones and wait for people to return pages.
I know, I know...not everything can be instantaneous. There are millions of electronic baby steps that need to be repeated each time I complete typing in my password and hit “Enter.” Maybe someday, my son, the computer engineer, will solve that one.
However, there are things that make me wait that seem completely unnecessary. Consider the phrases below that you each have heard (and waited through) thousands of times:
“Thank you for calling Dr. Bob’s office.”
(I suppose that phrase is okay. It’s nice to know that I reached the correct number. And that they are polite.)
"Our regular business hours are 8:00 to 4:30 Monday through Friday."
(I check my watch, knowing full well it is 10:00 a.m. on Thursday.)
"If you are hearing this message during business hours, it means we can’t get to the phone right now."
(Duh.)
“If this is a medical emergency, please hang up and dial 9-1-1."
(How stupid do they think I am? “I’m bleeding to death here!!! Any quick advice??? Can you squeeze me in today and sew my arm back on??? Gawd, I hope you are taking these calls in the order they were received!!!”)
“If you know your party’s extension, you can enter it at any time.”
(If I knew their extension, whether they are at a party or in their office, I wouldn’t still be listening to the recording.)
“If you don't know your party's extension or if you have a rotary phone, please stay on the line. We will be with you shortly.”
(Rotary phone??? Are they kidding? Who has a rotary phone? And what if it’s an emergency? Am I supposed to both hang up
“Otherwise leave a message after the tone...”
I once had an administrative assistant who finished her message with, “... and I’ll get back to you at my earliest convenience.” At HER earliest convenience? I asked her to change that.
I wish I could live a whole week where I never had to wait for a computer to boot up, for a password to clear, for a page to load, for an operating room to turn over, for a person to answer a page, or for a recorded message to get to the beep.
Or else I wish I could learn to discover some form of regenerative and meditative peace in those endless delays where my life seems to slip away from me one wasted moment at a time.
Sort of tiring, but exhilarating:
Spending the entire day in the operating room.
Sometimes difficult, but not too bad:
Spending two hours making patient-related phone calls.
Truly tiring:
Spending all day in clinic.
Tiring and also painful:
Spending two hours dictating the charts of the day in clinic.
Absolutely exhausting:
Spending all day teaching six periods of high school health class on the dangers of smoking.
I really respect teachers. How do they do it?
It is impossible for a man to learn what he thinks he already knows.
-Epictetus
Every once in a while, you learn something about yourself you would rather not learn.
I consider myself to be an open, compassionate, and caring physician, not unlike most physicians. Oh, sure, there are times when I don't spend the time necessary for a complete understanding of a patient's problem, and, of course, there are other times when I don't know how to negotiate the barriers between a non-English speaking patient and myself. Still, my training and background equip me perfectly for working with patients from all backgrounds, right?
This week, while at the annual meeting of physicians in my specialty, I attended a session entitled, “Cultural Competency, Health Literacy, and Health Disparities.” The presentations opened my eyes.
There is no secret that people of color, the underinsured, and the disenfranchised in the US have higher rates of cancer, poorer survival, and delays in accessing the health care system. This was reinforced by the data presented.
What shook me was that we physicians are both knowingly and unknowingly complicit in this disparity. One study of California physicians indicated that, given the same indications for tonsillectomy in a child with commercial insurance and one with Medicaid, the physicians would be less likely to offer the procedure to the child with Medicaid. Despite this, a national survey found that we believe that we treat all patients equally, regardless of insurance status. Obviously, these findings are at odds with the other. It is possible that we are lying to ourselves.
A recent study in my specialty demonstrated that the vast majority of surveyed physicians were not familiar with the term, “Health Disparities.” As I listened to the discussion at the meeting, it seemed apparent to me that we need to not only make middle-aged white male physicians (like me) more effective, we must enlarge our ranks with physicians who come from the affected cultures.
Attracting people into a specialty, especially one that is encountered by only a fraction of medical students is a challenge. By being intentional, however, Otolaryngology has become a surgical “specialty of choice” for an increasing percentage of women over the past 20 years. Given the discussion after the presentation, I hope we will strive to make it a specialty of choice for people of color, as well.
We went to
However, as my lifetime of attending these events is drawing to a close, these are the things I will actually remember about
- When I started attending
- The teachers always looked young. Now a lot of them look even younger.
- At each
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As we sat in one of the classrooms last week, I scanned the blackboard looking at all of the reminders, assignments, and information. Most of our kids have had this teacher in this classroom; I once spoke to students in this room about what I do for a living. The room reflects the educator who works within its walls – as I listened to the presentation, I sensed again that students passing through this place experience high expectations and stringent standards. I was able to sense how intimidating that could be for a kid, yet very rewarding.